FAQs
Do you offer other colors/styles, that are not listed on your site?
Yes! We encourage your requests, because you’re helping us grow our brand! We take requests for any color/style you’d like. Just send us photos of a similar hairstyle/color that you’d like, when you’re ready to place an order. We will arrange a link for you to purchase. After it’s completed, we take photos of the wig, send it off to you, then we add that style to our collection on our site. All of our wigs are made to order, so most of the wigs on our site were derived from a customers request.
Please email your requests to info@annasantanabeauty.com or direct message us on Instagram, @annasantanahair
What size are your wig caps?
Our wig cap size is (Standard) 21 ''- 23'' inches with adjustable straps inside for the perfect fit.
What is a 13x4 lace front cap construction?
A 13x4 wig refers to the size of the lace frontal that is used in the construction of the wig. The "13" in 13x4 refers to the width of the frontal, which is 13 inches, and the "4" refers to the depth of the frontal, which is 4 inches.
A lace frontal is a piece of lace that is used to create the hairline of the wig. The 13x4 lace frontal is particularly popular because it provides a natural-looking hairline that extends from ear to ear, and allows for versatile styling options.
Because the lace frontal covers a larger area of the head than a standard closure, it allows for more flexibility in parting and styling the wig. This means you can create a more natural-looking part, and wear the wig in different styles, including pulled back into a ponytail or bun.
Overall, the 13x4 wig is a great option for those who want a natural-looking wig that allows for versatile styling options.
What are bleached - knots?
At Anna Santana Beauty, we pride ourselves on offering high-quality wigs with impeccable attention to detail. All of our wigs feature bleached knots, which means that the knots on the lace have been chemically processed to help create a more natural-looking hairline. "Knots" are tiny clusters of hair that are tied to the wig's lace base. This technique involves lightening the color of the knots so that they are less visible against the skin, which gives the appearance that the hair is growing directly out of the scalp. The result is a flawless, realistic look that will have everyone believing this is your natural hair. With our commitment to using the best materials and techniques, you can trust that your Anna Santana Beauty wig will exceed your expectations in every way.
What is a Pre-Plucked hairline?
A pre-plucked hairline refers to a hairline that has already been plucked or thinned out before the wig is made. This process is done to create a more natural-looking hairline by removing excess hairs and creating a more gradual transition from the wig to the skin.
With a pre-plucked hairline, the wig looks more realistic and less wig-like, as it mimics the appearance of natural hair growth. It also makes it easier to style the wig in different ways, as there is more flexibility with the hairline.
What is wig density?
Wig density refers to the thickness and fullness of the hair on a wig. The density is usually measured by the number of hair strands per square inch on the wig cap.
Low-density wigs have fewer hair strands and offer a more natural and lightweight look, while high-density wigs have more hair strands and provide a fuller, thicker appearance. The density of a wig can vary depending on the desired style and the preference of the wearer.
Is it normal for my wig to shed?
Yes, it is normal for wigs to shed to some extent. Shedding is a natural process that occurs with all types of hair, including human hair and synthetic hair. However, excessive shedding may be a sign of poor wig quality or improper maintenance. If you are experiencing excessive shedding, try gently detangling your wig with a wide-tooth comb or brush, and avoid using excessive heat or harsh styling products that can damage the hair fibers. If shedding persists, you may want to consult with a wig specialist to assess the quality of your wig and determine the best course of action.
613 wigs are typically made from blonde human hair that has been chemically lightened to a very light color. The bleaching process can weaken the hair strands, making them more prone to shedding and breakage. Additionally, the process of creating a 613 wig usually involves more extensive processing than other types of wigs, which can also contribute to shedding.
It's important to note that shedding is a natural process for any type of wig, as hairs will naturally come loose over time due to normal wear and tear. However, excessive shedding can be a sign that the wig was not made with high-quality hair or that it has been processed too much, leading to weaker strands. It's always a good idea to invest in high-quality wigs and to take proper care of them to minimize shedding and extend their lifespan.
What texture hair are your wigs? Are your wigs curly or straight?
At this time, our wigs are straight/wavy at their natural state. Made of 100% Brazilian human hair. We may send your wig to you after it has been curled. You may see in our product photos that our wigs are curly, wavy or straight, but if you were to wash your wig, it will go back to a straight/wavy texture.
Can I wash my wig?
Yes! You can wash your wig. We recommend “co-washing” (washing using only conditioner) your wig, unless there is a lot of product build up, or you feel a deep cleaning with shampoo is necessary. Co-washing, also known as conditioner washing, is a process of washing your wig with a moisturizing conditioner without using shampoo. Co-washing is essential for maintaining the longevity of your wig and keeping it looking fresh and lustrous.
When you wear a wig, it can accumulate dirt, sweat, and other impurities, making it look dull and lifeless. Using shampoo to clean your wig can strip it of its natural oils and leave it feeling dry and brittle. Co-washing your wig can help retain moisture, prevent tangling, and maintain the shine and softness of the hair.
Moreover, co-washing is particularly important for curly and wavy hair wigs, as it helps to define the curls and waves, making them look bouncy and voluminous. It is recommended to co-wash your wig at least once a week or more frequently if you wear it daily.
At Anna Santana Hair Company, all of our wigs are made with premium quality hair, and we highly recommend co-washing as a part of your regular wig maintenance routine.
Do you have any wigs in stock and ready to ship?
It is rare that we have a wig on hand to ship. As of now we have a made-to-order business model. As we scale, we plan on carrying every wig in stock, in all styles and lengths, but today we do everything we can to get your order to you as fast as possible.
How long do your units last? Are they good for everyday wear or are they event only wear?
Our wigs can last a year or longer depending on how well you take care of them. They can be worn everyday as well. We have care instructions inside of our packages. If you feel like your wig needs revamping, please reach out to us to hear about our revamping services.
Do you ship internationally?
Yes! We now offer worldwide shipping for all of our customers.
How much is shipping?
We offer free standard shipping for domestic orders placed within the United States. Expedited shipping rates depend on the weight of the item, shipping options will be calculated at checkout.
How long does it take before I receive my order?
Every wig offered on our site is made-to-order, specifically for you. Once you place an order on our site, we immediately start the process of creating your beautiful wig. Unlike our competitors, who can take up to 90 days to complete a wig, our wigs only take around 45 business days to complete! Once it is completed, we ship the wig to you the same day, or the following business day. Thank you for your patience and understanding.
How can I check the status of my order?
Tracking is sent via email once we have shipped your item. Please keep an eye out (check your spam just in case) for a following email after the purchase confirmation email.
What forms of payment do you accept?
Visa, Mastercard, American Express and Paypal, Shop- Pay Installments, and most credit/debit cards.
My items arrived damaged, what should I do?
If your wig arrives damaged, or different from the one you ordered, please contact us within 48 hours of receiving your order with photos and a description of the issue. We will review your case and if we determine that there was an error on our end, we will work with you to resolve the issue. If we are unable to resolve the issue to your satisfaction, we may provide a refund or exchange at our discretion.
*Please note that a customer not liking the color of the wig does not constitute a damaged or different product, and does not qualify for a courtesy adjustment. We appreciate your understanding and cooperation.
I put the wrong email/shipping address on my order, please help!
Please be careful when entering your shipping address, Anna Santana Hair Company LLC will not be responsible for orders sent to the incorrect delivery address provided by the customer. Please contact us before your item has shipped so that we can change your shipping address.
Can I cancel my order?
No, we do not offer cancellations of an order. Once you place an order with us, we then immediately place an order for the pieces to create your wig. Please make sure you are sure about your purchase before placing an order. We do not offer cancellations because the wig may arrive after you needed it, as we have stated on our website that our wigs take about 2-3 weeks to complete. On rare occasions, it may take longer than 2-3 weeks to complete your wig, however this does not warrant a cancellation. If you did not read our made-to-order disclosure, and need your wig sooner, please reach out to us at info@annasantanabeauty.com, and we will do everything we can to get your wig to you in time.
What's the return policy?
Return, refund, exchange policy:
By purchasing a wig from us, you acknowledge and agree to our no returns, refunds, or exchanges policy.
Please note that we do not offer returns, refunds, or exchanges on any of our wigs since each one is handmade and made-to-order just for you. We take great care to ensure that every wig meets our high standards of quality, but if your wig arrives damaged or defective, or if it is significantly different from what you ordered, we will be happy to work with you to make it right.
If your wig arrives damaged, or different from the one you ordered, please contact us within 48 hours of receiving your order with photos and a description of the issue. We will review your case and if we determine that there was an error on our end, we will work with you to resolve the issue. If we are unable to resolve the issue to your satisfaction, we may provide a refund or exchange at our discretion.
*Please note that a customer not liking the color of the wig does not constitute a damaged or different product, and does not qualify for a courtesy adjustment. We appreciate your understanding and cooperation.
We take great care to ensure that each wig is made to your exact specifications and is thoroughly inspected before shipping. However, we understand that sometimes errors may occur, and we are committed to making it right for our customers. If you have any concerns or questions about your wig, please contact us and we will be happy to help you.
Color Disatifaction
We understand that the color of the wig is crucial to achieving the desired look. For this reason, we offer courtesy color adjustments to our wigs to ensure customer satisfaction. Unfortunately, we do not offer returns or exchanges. Please contact us within 7 days of receiving your wig to request a courtesy color adjustment. We appreciate your business and look forward to helping you achieve your desired look.