FAQs
Do you offer other colors/styles, that are not listed on your site?
Yes! We encourage your requests, because you’re helping us grow our brand! We take requests for any color/style you’d like. Just send us photos of a similar hairstyle/color that you’d like, when you’re ready to place an order. We will arrange a link for you to purchase. After it’s completed, we take photos of the wig, send it off to you, then we add that style to our collection on our site. All of our wigs are made to order, so most of the wigs on our site were derived from a customers request.
Please email your requests to info@annasantanabeauty.com or direct message us on Instagram, @annasantanahair
What size are your wig caps?
Our wig cap size is (Standard) 21 ''- 23'' inches with adjustable straps inside for the perfect fit.
What texture hair are your wigs? Are your wigs curly or straight?
At this time, our wigs are straight at their natural state. We may send your wig to you after it has been curled. You may see in our product photos that our wigs are curly, wavy or straight, but if you were to wash your wig, it will go back to a straight texture.
Can I wash my wig?
Yes! You can wash your wig. We recommend using gentle shampoo that moisturizes and adds shine, and a smoothing conditioner, or a hair masque.
We recommend “co-washing” (washing using only conditioner) your wig, unless there is a lot of product build up, or you feel a deep cleaning with shampoo is necessary. Human hair wigs are basically dead hair tied to a wig cap, so the hair can not nourish itself, like the hair growing from your head can. Human hair wigs do not need to be washed with shampoo every wash.
Do you have any wigs in stock and ready to ship?
It is rare that we have a wig on hand to ship. As of now we have a made-to-order business model. As we scale, we plan on carrying every wig in stock, in all styles and lengths, but today we do everything we can to get your order to you as fast as possible.
How long do your units last? Are they good for everyday wear or are they event only wear?
Our wigs can last a year or longer depending on how well you take care of them. They can be worn everyday as well. We have care instructions inside of our packages. If you feel like your wig needs revamping, please reach out to us to hear about our revamping services.
Do you ship internationally?
Yes! We now offer worldwide shipping for all of our customers.
How much is shipping?
We offer free standard shipping for domestic orders placed within the United States. Expedited shipping rates depend on the weight of the item, shipping options will be calculated at checkout.
How long does it take before I receive my order?
Every wig offered on our site is made-to-order, specifically for you. Once you place an order on our site, we immediately start the process of creating your beautiful wig. Unlike our competitors, who can take up to 90 days to complete a wig, our wigs only take around 10-15 business days to complete! Once it is completed, we ship the wig to you the same day, or the following business day. Thank you for your patience and understanding.
How can I check the status of my order?
Tracking is sent via email once we have shipped your item. Please keep an eye out (check your spam just in case) for a following email after the purchase confirmation email.
What forms of payment do you accept?
Visa, Mastercard, American Express and Paypal, Shop- Pay Installments, and most credit/debit cards.
My items arrived damaged, what should I do?
Please contact us immediately, within 48 hours receiving the order, at info@annasantanabeauty.com. Please provide us with your order number and some photos of the damaged product/s. If the damages were caused by the shipping carrier, please contact the shipping carrier directly. We are not responsible for damages caused by the shipping carrier.
I put the wrong email/shipping address on my order, please help!
Please be careful when entering your shipping address, Anna Santana Hair Company LLC will not be responsible for orders sent to the incorrect delivery address provided by the customer. Please contact us before your item has shipped so that we can change your shipping address.
Can I cancel my order?
No, we do not offer cancellations of an order. Once you place an order with us, we then immediately place an order for the pieces to create your wig. Please make sure you are sure about your purchase before placing an order. We do not offer cancellations because the wig may arrive after you needed it, as we have stated on our website that our wigs take about 10-15 business days to complete. On rare occasions, it may take longer than 10-15 business days to complete your wig, however this does not warrant a cancellation. If you did not read our made-to-order disclosure, and need your wig sooner, please reach out to us at info@annasantanabeauty.com, and we will do everything we can to get your wig to you in time.
What's the return policy?
Every wig of our site is FINAL SALE, NONREFUNDABLE, and cannot be exchanged, as they are made to order. We will make adjustments to your wig if you are unsatisfied. Please reach out to us on our contact page or at info@annasantanabeauty.com if you are unsatisfied with your order.